Privacy Policy

Nodiet Clinic, operated by Al-Hulool Al-Rijaliyya Trading Company and its affiliated entities (referred to as “Nodiet Clinic”), is committed to protecting patients’ and data subjects’ personal data in accordance with the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 09/02/1443H and amended by Royal Decree No. (M/148) dated 05/09/1444H, as well as the standards and regulations of the Saudi Data and Artificial Intelligence Authority (SDAIA) and other applicable regulations and policies. This policy is intended to help you understand the nature of the data we collect from you and how Nodiet Clinic handles this data.

By using our website or services, you agree to the terms outlined in this statement.

What Personal Data is Collected and How It Is Used

Nodiet Clinic and its affiliated entities collect only the minimum necessary personal data for

achieving the intended purposes, which may include (but is not limited to):

Personal Information (e.g., name, date of birth, ID or residency number, nationality, gender)
Contact Information (e.g., address, phone number, email)
User login information (e.g., authentication credentials)
Technical Information (e.g., cookies, IP address)
Geolocation (users may sometimes be asked to share location data to access certain electronic services)
We use the collected data to:
Provide the requested healthcare services
Improve our website and services
Notify you about changes to our website or application
Communicate with you for follow-ups regarding medical services, responses to inquiries, complaints, or feedback
For marketing and promotional purposes and to inform you about available healthcare services
Improve the quality of services provided

When you browse our website, our hosting systems automatically collect certain user information for statistical and performance evaluation purposes. This information does not reveal your personal identity and is used to enhance our website's content and performance.

Data Subject Rights

You have the following rights regarding your personal data:

Right to Know: To understand how your data is collected and used and the purpose of its collection
Right to Access: To request a copy of your personal data
Right to Rectification or Update: To request corrections or updates to inaccurate, incorrect, or incomplete personal data
Right to Erasure: To request the deletion of your personal data in specific cases, unless a legal provision mandates data retention or a contractual obligation applies
Right to Withdraw Consent: To withdraw your consent to data processing at any time, unless legal or judicial requirements dictate otherwise

Data Collection Methods

Direct methods:
Data may be collected through the website, mobile applications, email, mail, phone calls to our call center, clinic visits, or at related events.

Indirect methods:
Electronic services may store "Cookies" on your device during usage. Cookies are data that uniquely identify you as a user and may help enhance your experience and improve platform understanding.

Most electronic services are set to accept cookies by default, but you can configure your browser or device to reject all cookies or alert you when cookies are being sent. Please note that some services may not function properly if cookies are rejected.

Children's Personal Data

Anyone creating an account in our electronic services must be 18 years or older. A parent or legal guardian is responsible for registering and updating the child’s data and for exercising the rights related to the child’s personal data.

Data Protection and Disclosure

Nodiet Clinic is committed to protecting your personal information and will not disclose it without your consent, except in cases required by law. We take strict measures to protect your information from unauthorized access, use, disclosure, modification, or destruction.

We recommend notifying us immediately if you suspect any unauthorized access to your personal or confidential information. You should also secure your data by using a safe environment and avoiding sharing sensitive information through insecure channels. We also recommend using secure browsers and updated antivirus software when accessing our services online.

Nodiet Clinic will not disclose your data without your consent except under the following conditions, and only with public entities in accordance with the Personal Data Protection Law in

Saudi Arabia:

For security purposes To apply another law
To comply with judicial requirements
To health insurance providers
To protect public health or safety
To protect the life or health of an individual

Disclaimer

This platform belongs to Nodiet Clinic (referred to as “website” or “platform”) and is available for your personal use. Your access to and use of this platform is subject to the privacy policy of the Kingdom of Saudi Arabia. Your access and use signify unconditional acceptance of these terms and conditions, whether you are a registered user or not, effective from the date of first use.

Data Retention Period

Your personal data will be retained as long as necessary for the purposes for which it was collected and in accordance with applicable legal, regulatory, accounting, or reporting requirements.

Once the intended purpose is fulfilled, the data will be securely deleted.

Updates to the Privacy Policy

Nodiet Clinic reserves the right to make changes to this privacy policy when needed — for example, in accordance with new laws. Any update will be posted here, and we recommend checking back periodically. Continued use of our services after any update constitutes your acceptance of the new terms.

Contact Us

If you have any inquiries, comments, or complaints regarding this privacy policy — or wish to correct, delete, or withdraw consent for processing your personal data — please contact us at:
care@nodiet.clinic

Links to Other Websites

Our website and mobile apps may contain links to third-party websites, which are governed by separate privacy policies. You should review those policies to understand their data protection practices.